Frequently Asked Questions
You have questions? We have answers! Included below are answers to some of the most frequently asked questions that we receive about our rug care services. Use our contact form or give us a call if the answer to your question is not found below. We’re here to help!
Is it possible to save an Oriental rug that my dog chewed?
Our in-house repair team is able to provide you with a couple of different price-point options to choose from…
Do stain protectors really work?
There are several different types of stain protectors out there and they definitely do NOT all work the same.
Where is the best place to keep an area rug while not in use?
The best place to store a rug is somewhere cool and dry. Ideally, it’s best if your rug is up off of the floor…
Do you need a deposit when I bring my rugs in? Do you accept credit cards?
Rockford Rug Cleaners accepts cash, checks, MasterCard, Visa, Discover, and American Express…
Can you guarantee pet urine odor removal?
When our pet urine decontamination protocols are adhered to, we are able to completely remove the…
What is the right kind of pad to use under my area rug?
Because no two rugs are the same, you’ve got to look at a few key factors before deciding on the right kind…
Why are area rugs taken out to be cleaned?
For the absolute best results, rugs need a day at the spa. They need to go through all of the proper steps for total…
Do you offer a pick-up & delivery service?
Not only do we provide a pick-up and delivery service, but we also offer different levels of service to work…